All customer cash tips and optional service charges are kept by the venue employees in full.
When tips or service charge are paid for by a credit card or debit card, we take a small 2.5% administration charge to cover bank fees, before distributing the remainder in full to our employees. Tips and service charges are paid in full along with our staff being paid above minimum wage. In practice, this means for every £1 in tips given on a credit card, our teams will keep 97.5p and 2.5p will cover credit card fees and administrations costs.
As a company we fully support the UK Hospitality (UKH) voluntary code of best practice on service charges and tips. More details of this code can be found on the UKH website.
In addition, all of our employees benefit from 50% off all food and drink at Lakeside and our sister venues, along with free meals on shift.